weixin_39700625
2021-01-03 11:31 阅读 0

Reply to SMS

Admin can reply to an SMS

Created by on 2014-03-22 08:56:32.

Imported from https://phabricator.ushahidi.com/T58

该提问来源于开源项目:ushahidi/platform

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35条回答 默认 最新

  • weixin_39700625 weixin_39700625 2021-01-03 11:31

    Comment by shadowhand on 2014-05-21 05:30:10:

    Henry, there might be other tasks that need to be merged into this. Do so as necessary.

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  • weixin_39700625 weixin_39700625 2021-01-03 11:31

    Comment by on 2014-06-30 15:36:51:

    If I understand this task correctly, you want to be able to reply to reports/post created from SMS message as SMS to the user who sent it?

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  • weixin_39700625 weixin_39700625 2021-01-03 11:31

    Comment by bodacea on 2014-07-01 00:17:52:

    Yes. Some V2 reports have a west of messages attached to them where an admin is communicating with the original SMS sender, to confirm details (for e.g. community deployments), or to discuss an issue (for e.g. a services-based deployment like watersms).

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  • weixin_39700625 weixin_39700625 2021-01-03 11:31

    Comment by on 2014-07-02 10:45:44:

    so is this identical to the V2 reply to message functionality? if not how does it differ?

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  • weixin_39700625 weixin_39700625 2021-01-03 11:31

    Comment by shadowhand on 2014-07-29 13:44:26:

    Is this different than T439? If not, merge into T439.

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  • weixin_39700625 weixin_39700625 2021-01-03 11:31

    Comment by bodacea on 2014-07-29 13:57:08:

    It's different - one's a reply from the message list; the other is a reply from the report associated with a message.

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  • weixin_39700625 weixin_39700625 2021-01-03 11:31

    Comment by on 2014-07-29 15:54:31:

    ! In T58#19, wrote: It's different - one's a reply from the message list; the other is a reply from the report associated with a message.

    this means when a message is converted into a report and you're viewing it, you can hit say a reply button / link then a form shows to send a message / reply as SMS to the user who sent it?

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  • weixin_39700625 weixin_39700625 2021-01-03 11:31

    Comment by on 2014-08-01 09:47:23:

    the other is a reply from the report associated with a message. can I get a typical workflow on this one?

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  • weixin_39700625 weixin_39700625 2021-01-03 11:31

    Comment by bodacea on 2014-08-01 09:55:53:

    You can have 2...

    1) Services provider (e.g. google use case companies): each report describes an issue that a customer is having with the service provided (e.g. toilet is broken, water pump is broken). When an issue comes in, a user is assigned to handle it, and often needs more information about the problem. Since many of the customers are phone-only (e.g. no internet access), the user will open a report, look for any SMS messages already attached to this report, then SMS the customer for more information. These SMSs form a conversation that is attached to the report, that the user can use to amend the report (e.g. add more detail) or ask the customer for more information.

    2) Election reports manager (e.g. IFES user): each report in the system is added by a trusted reporter on the ground. Sometimes there isn't enough detail in the report, or the reports manager needs more information to either feed into their analysis or take action based on the report - often this need is urgent (e.g. someone reported a violent incident) and when the monitor is away from the internet - the SMS messages are used here as a conversation between the manager and the reporter, and need to be visible to the manager at the same time as the report, so they can take account of that information when they amend or take action based on the report.

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  • weixin_39700625 weixin_39700625 2021-01-03 11:31

    Comment by on 2014-08-01 10:34:30:

    so essentially it will be, reply to messages(sms turned into a report ) from the report details page ( say -- posts/10000 ) page?

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  • weixin_39700625 weixin_39700625 2021-01-03 11:31

    Comment by bodacea on 2014-08-01 10:35:38:

    Yes - it's "view existing messages associated with this report, and allow user to reply to them".

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  • weixin_39700625 weixin_39700625 2021-01-03 11:31

    Comment by bodacea on 2014-08-01 10:36:08:

    V2 also had some pre-canned messages that could be sent out to a reporter.

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  • weixin_39700625 weixin_39700625 2021-01-03 11:31

    Comment by on 2014-08-01 10:38:05:

    so is more like bringing the 'reply' button in messages/list to the report details page then.

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  • weixin_39700625 weixin_39700625 2021-01-03 11:31

    Comment by bodacea on 2014-08-01 10:38:54:

    Yes, provided you also let the user view all the messages associated with this report.

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  • weixin_39700625 weixin_39700625 2021-01-03 11:31

    Comment by on 2014-08-01 10:45:46:

    It seems we're duplicating the same feature on the messages/list on the report details page because the Activity feature on messages/list will list replies associated with a message. From the messages/list, you can go to a report created from a message.

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by bodacea on 2014-08-01 10:47:54:

    It's okay to use the same code; the important thing here is that when a user opens a report, they can view all the messages associated with it. I've added Anarghya because she's spent time with the end-users using/needing this feature.

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by on 2014-08-01 11:01:56:

    I think Activity feature will serve the purpose of viewing all the messages( replies) associated with a particular message.

    . Thanks for the responses. I have a clear idea what this entails. I'll leave to confirm if it's okay to leave the feature as it's or worth duplicating code.

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by anarghya on 2014-08-04 13:00:47:

    Confirmed, user needs to be able to see all the messages associated to a particular report and be able to respond. Should be fine to leave as is.

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by shadowhand on 2014-09-05 04:39:21:

    this was marked as resolved without any commits? i thought we needed to duplicate activity on the posts detail page?

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by on 2014-09-08 12:42:13:

    judging from 's response it was okay to leave as it's. No need to duplicate code. This was fixed by T450

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by shadowhand on 2014-09-19 10:42:50:

    This is not fixed, the view is basically the same, but it has to appear on the post detail page.

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by shadowhand on 2014-09-19 10:45:23:

    passing this to for completion. Jim, the task is to copy the message activity and display it on the post detail page sidebar, but only for admins.

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by aMoniker on 2014-09-24 06:55:55:

    What's the best way to handle creating test messages during dev?

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by shadowhand on 2014-09-24 07:12:32:

    good question, i'd like to know the answer as well... ?

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by on 2014-09-24 12:53:10:

    Without setting up any of the supported SMS gateways, you can configure and enable SMSSync( from the messages configuration page ) and then send a POST request with these params.

    url : /smssync

    from -- A valid phone number message -- Sample message secret -- Should match the set secret key otherwise feel free to omit it.

    To test outgoing messages run this ./minion DataProvider:outgoing

    To test incoming messages run this ./minion DataProvider:incoming --provider=smssync

    In a production environment, you will have to put these minion tasks in a cron job.

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by on 2014-11-26 15:10:03:

    I think if messages and posts are combined / handled in the same UI in the new client then this just becomes part of T1070 .. If not then this needs a design and should be assigned to

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by on 2014-12-02 03:57:09:

    The design direction on this feature is to handle what we know as "Messages" within the same view as "Posts." So, yes, it's part of T1070.

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by on 2014-12-09 16:45:37:

    Moved to Jan.. because this is part of T1070

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by on 2015-01-12 18:37:35:

    Removing the circular dep on T1070. Because T1070 - depends on -> T527 - depends on -> T58 ..

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by on 2015-03-12 09:43:50:

    is there a UI for sending SMS replies already?

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by on 2015-03-14 08:40:57:

    Yes - the pattern library (linked with the design framework, which will provide annotations and further descriptions) will define this. When do you need it by?

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by on 2015-03-16 10:17:29:

    SMS replies is in the timeline for March 23 -> April 2 .. that said I think we're a week behind on that. If its only in the design framework, but not the pattern library by then I think thats workable.

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  • weixin_39700625 weixin_39700625 2021-01-03 11:32

    Comment by on 2015-07-31 13:46:28:

    I don't think this ever got any design or patterns created.. Can you revisit?

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  • weixin_39587246 weixin_39587246 2021-01-03 11:32
    • I've created a calendar invite to discuss this. I'd like to create a fresh issue with specific requirements because I know I'll miss something when looking through this thread.
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  • weixin_39587246 weixin_39587246 2021-01-03 11:32

    Moving this conversation to #443

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