To_be_you 2024-01-12 14:49 采纳率: 0%
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已结题

Maxon app安装出错

img

安装Maxon App时失败，

错误日志：[CRIT] deploy: ** Red Giant Service install/update failed: err.service.server-handshake-failed: Can not connect to Red Giant Service

看了下日志，这些相关的又是成功的：
C:\Users\Administrator\AppData\Local\Temp\7zS41BBADC0>CALL "C:\Windows\system32\sc.exe" create "Red Giant Service" binpath= ""C:\Program Files\Red Giant\Services\Red Giant Service.exe"" start= auto obj= "NT AUTHORITY\Localservice"

[SC] CreateService 成功

C:\Users\Administrator\AppData\Local\Temp\7zS41BBADC0>CALL timeout /T 5 /NOBREAK

等待 5 秒，按 CTRL+C 退出 ...

C:\Users\Administrator\AppData\Local\Temp\7zS41BBADC0>CALL "C:\Windows\system32\sc.exe" description "Red Giant Service" "Provides common services to Maxon products."

[SC] ChangeServiceConfig2 成功

有问题的项是：
C:\Users\Administrator\AppData\Local\Temp\7zS41BBADC0>del /f "C:\ProgramData\Maxon\Service\mx1trial.inf"

找不到 C:\ProgramData\Maxon\Service\mx1trial.inf
（想问下这个文件是干嘛用的？）

想问下这个要怎么解决Maxon App的安装出错
感谢

完整安装日志：****
24-01-12 15:32:09 [INFO] deploy:
24-01-12 15:32:09 [INFO] deploy:
24-01-12 15:32:09 [INFO] deploy:
24-01-12 15:32:09 [INFO] deploy: Installer: Maxon App [net.maxon.app-manager]
24-01-12 15:32:09 [INFO] deploy: Version: 2024.0.3
24-01-12 15:32:09 [INFO] deploy: Platform: windows
24-01-12 15:32:09 [INFO] deploy: InstallerCore: 1.1
24-01-12 15:32:09 [INFO] deploy: Build date: Sep 21 2023 @ 00:24:25
24-01-12 15:32:09 [INFO] deploy:
24-01-12 15:32:09 [INFO] deploy: env.systemLocale: zh-CN
24-01-12 15:32:09 [INFO] deploy: env.userLocale: zh-CN
24-01-12 15:32:09 [INFO] deploy: env.machineUser: 'Administrator'
24-01-12 15:32:09 [INFO] deploy: env.systemPath: C:\Program Files (x86)\Common Files\Intel\Shared Libraries\redist\intel64\compiler;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Windows\System32\OpenSSH;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files\NVIDIA Corporation\NVIDIA NvDLISR;C:\Users\Administrator\AppData\Local\Microsoft\WindowsApps;
24-01-12 15:32:09 [INFO] deploy: env.packagesDir: 'C:\Users\Administrator\AppData\Local\Temp\7zS07789044\packages'
24-01-12 15:32:09 [INFO] deploy: env.workingDir: 'C:\Users\Administrator\AppData\Local\Temp\7zS07789044'
24-01-12 15:32:09 [INFO] deploy:
24-01-12 15:32:09 [INFO] deploy: fz.isServiceAvailable: Yes
24-01-12 15:32:09 [INFO] deploy: fz.api: 2.0
24-01-12 15:32:09 [INFO] deploy: fz.version: 2023.0.0
24-01-12 15:32:09 [INFO] deploy: fz.buildstamp: 0x278410ff
24-01-12 15:32:09 [INFO] deploy: fz.serviceVariation: production
24-01-12 15:32:09 [INFO] deploy: fz.clientVersion:1.6
24-01-12 15:32:09 [INFO] deploy:
24-01-12 15:32:09 [INFO] deploy: host found: Adobe After Effects 2021 (v18.0) plugins: "C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore"
24-01-12 15:32:09 [INFO] deploy: host found: Adobe After Effects 2023 (v23.0) plugins: "C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore"
24-01-12 15:32:09 [INFO] deploy: host found: Adobe Premiere Pro 2021 (v15.0) plugins: "C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore"
24-01-12 15:32:09 [INFO] deploy: host found: Adobe Premiere Pro 2022 (v22.0) plugins: "C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore"
24-01-12 15:32:09 [INFO] deploy: host found: DaVinci Resolve (v17.4.50007) plugins: "C:\Program Files\Common Files\OFX\Plugins"
24-01-12 15:32:09 [INFO] deploy:
24-01-12 15:32:09 [INFO] deploy:
24-01-12 15:32:09 [INFO] deploy: Installer contains com.redgiant.service
24-01-12 15:32:09 [DEBUG] deploy: RG::Deploy::RG::Deploy::LoadValidationInfo
24-01-12 15:32:09 [DEBUG] deploy: Deleting rollback stash directory.
24-01-12 15:32:26 [INFO] deploy: Preparing to install
24-01-12 15:32:26 [DEBUG] deploy: RG::Deploy::RG::Deploy::LoadValidationInfo
24-01-12 15:32:26 [INFO] deploy: Parsing command-line rgdeploy args.
24-01-12 15:32:26 [INFO] deploy: RG::DeployCLI::RG::DeployCLI::Run
24-01-12 15:32:26 [INFO] deploy: RG::DeployCLI::DoDeployCommand
24-01-12 15:32:26 [INFO] deploy: DeployPackagesFromDir: 'C:\Users\Administrator\AppData\Local\Temp\7zS07789044\packages' skip-count: 0 register: Yes skipMaxonAppGui: No
24-01-12 15:32:26 [INFO] deploy: Checking packages to install
24-01-12 15:32:26 [INFO] deploy:
24-01-12 15:32:26 [INFO] deploy: Installing from directory '"C:\Users\Administrator\AppData\Local\Temp\7zS07789044\packages"'
24-01-12 15:32:26 [INFO] deploy: Located package com.redgiant.app.zip
24-01-12 15:32:26 [INFO] deploy: Located package com.redgiant.rguninstaller.zip
24-01-12 15:32:26 [INFO] deploy: Found Red Giant Service package 'com.redgiant.service.zip'
24-01-12 15:32:26 [INFO] deploy: Located package com.redgiant.vcredist-x64-2019.zip
24-01-12 15:32:26 [INFO] deploy: Located suite .json file
24-01-12 15:32:26 [INFO] deploy: Located package net.maxon.mxnotify.zip
24-01-12 15:32:26 [INFO] deploy: Located package net.maxon.mxredirect.zip
24-01-12 15:32:26 [INFO] deploy: Located package net.maxon.neutrino.mswebview.installer.zip
24-01-12 15:32:26 [WARN] deploy: non-suite product type encountered in json file C:\Users\Administrator\AppData\Local\Temp\7zS07789044\packages\net.maxon.app.json
24-01-12 15:32:26 [INFO] deploy: Synthesizing suite info from products
24-01-12 15:32:26 [WARN] deploy: SuiteInfo could not be synthesized
24-01-12 15:32:26 [WARN] deploy: failed to read suite data from file C:\Users\Administrator\AppData\Local\Temp\7zS07789044\packages\net.maxon.app.json
24-01-12 15:32:26 [INFO] deploy:
24-01-12 15:32:26 [INFO] deploy: Red Giant Service installation
24-01-12 15:32:26 [INFO] deploy:
24-01-12 15:32:26 [INFO] deploy: Upgrading Existing Service
24-01-12 15:32:26 [INFO] deploy: Verifying service connectivity
24-01-12 15:32:26 [INFO] deploy: Successfully connected to Red Giant Service
24-01-12 15:32:26 [INFO] deploy:
24-01-12 15:32:26 [INFO] deploy: fz.api: 2.0
24-01-12 15:32:26 [INFO] deploy: fz.version: 2023.0.0
24-01-12 15:32:26 [INFO] deploy: fz.buildstamp: 0x278410ff
24-01-12 15:32:26 [INFO] deploy: fz.serviceVariation: production
24-01-12 15:32:26 [INFO] deploy: Install version: 2023.0.0 (build: 0x278410ff)
24-01-12 15:32:26 [INFO] deploy: Package version:2024.0.3 (build: 0x7c2ef8e1)
24-01-12 15:32:26 [INFO] deploy: stopping Red Giant Service
24-01-12 15:32:27 [INFO] deploy: DeployPackage: 'com.redgiant.service.zip' points: 14.2241
24-01-12 15:32:27 [INFO] deploy: ValidatePackage: 'com.redgiant.service.zip'
24-01-12 15:32:27 [INFO] deploy: Installing Red Giant Service
24-01-12 15:32:27 [WARN] deploy: Is Red Giant Service Available? -- Handshake failed with result -1
24-01-12 15:32:27 [INFO] deploy: Installing Red Giant Service
24-01-12 15:32:27 [INFO] deploy: Extracting C:\Users\Administrator\AppData\Local\Temp\7zS07789044\packages\com.redgiant.service.zip to 'C:\Users\Administrator\AppData\Local\Temp\tmpa4d7baff-e9df-474d-85dd-a567e4d98dcb'
24-01-12 15:32:27 [INFO] deploy: DeployPackagePayloads
24-01-12 15:32:27 [INFO] deploy:
24-01-12 15:32:27 [INFO] deploy: DeployPayload: 'fuse-win-exe' from package 'com.redgiant.service.zip'
24-01-12 15:32:27 [INFO] deploy:
24-01-12 15:32:27 [INFO] deploy: Deploying application fuse-win-exe
24-01-12 15:32:27 [INFO] deploy: DeployPayloadToDirectory: 'fuse-win-exe' -> "C:\Program Files"
24-01-12 15:32:27 [INFO] deploy: Found 3 items to copy
24-01-12 15:32:27 [INFO] deploy: stashing existing file in case of rollback, from C:\Program Files\Red Giant\Services\msvcr110.dll
24-01-12 15:32:27 [INFO] deploy: Copy 'C:\Users\Administrator\AppData\Local\Temp\tmpa4d7baff-e9df-474d-85dd-a567e4d98dcb\app\msvcr110.dll' -> C:\Program Files\Red Giant\Services\msvcr110.dll
24-01-12 15:32:27 [INFO] deploy: stashing existing file in case of rollback, from C:\Program Files\Red Giant\Services\Red Giant Service.exe
24-01-12 15:32:27 [INFO] deploy: Copy 'C:\Users\Administrator\AppData\Local\Temp\tmpa4d7baff-e9df-474d-85dd-a567e4d98dcb\app\Red Giant Service.exe' -> C:\Program Files\Red Giant\Services\Red Giant Service.exe
24-01-12 15:32:27 [INFO] deploy: Copy 'C:\Users\Administrator\AppData\Local\Temp\tmpa4d7baff-e9df-474d-85dd-a567e4d98dcb\app\uninstall-maxon-service.bat' -> C:\Program Files\Red Giant\Services\uninstall-maxon-service.bat
24-01-12 15:32:27 [INFO] deploy:
24-01-12 15:32:27 [INFO] deploy: Installing Red Giant Service
24-01-12 15:32:27 [INFO] deploy: Running payload script: [id: postflight-service]
24-01-12 15:32:27 [INFO] deploy: Running payload script: [id: postflight-service] : 'C:\Users\Administrator\AppData\Local\Temp\tmpa4d7baff-e9df-474d-85dd-a567e4d98dcb\postflight\fuse-windows-postflight.bat'
24-01-12 15:33:03 [INFO] deploy: Script output: [id: postflight-service]

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>SET SC_CMD=C:\Windows\system32\sc.exe

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>CALL icacls "C:\ProgramData\Red Giant" /t /grant *S-1-1-0:(OI)(CI)F

已处理的文件: C:\ProgramData\Red Giant

已处理的文件: C:\ProgramData\Red Giant.rgdeploy

已处理的文件: C:\ProgramData\Red Giant.service

已处理的文件: C:\ProgramData\Red Giant\Content Service

已处理的文件: C:\ProgramData\Red Giant\Documentation

已处理的文件: C:\ProgramData\Red Giant\Installation Receipts

已处理的文件: C:\ProgramData\Red Giant\Logs

已处理的文件: C:\ProgramData\Red Giant\ProductAtlas

已处理的文件: C:\ProgramData\Red Giant\Red Giant Service

已处理的文件: C:\ProgramData\Red Giant\uninstall

已处理的文件: C:\ProgramData\Red Giant.rgdeploy\history

已处理的文件: C:\ProgramData\Red Giant.service\products.db

已处理的文件: C:\ProgramData\Red Giant\Content Service\Extensions

已处理的文件: C:\ProgramData\Red Giant\Content Service\Extensions\MBLooksDiscoveryExtension.dll

已处理的文件: C:\ProgramData\Red Giant\Documentation\Acknowledgements

已处理的文件: C:\ProgramData\Red Giant\Documentation\Acknowledgements\Magic Bullet

已处理的文件: C:\ProgramData\Red Giant\Documentation\Acknowledgements\MagicBulletAcknowledgements.txt

已处理的文件: C:\ProgramData\Red Giant\Documentation\Acknowledgements\Magic Bullet\Looks

已处理的文件: C:\ProgramData\Red Giant\Documentation\Acknowledgements\Magic Bullet\Looks\1

已处理的文件: C:\ProgramData\Red Giant\Documentation\Acknowledgements\Magic Bullet\Looks\1\acknowledgements.txt

已处理的文件: C:\ProgramData\Red Giant\Installation Receipts\com.microsoft.vcredist-x64-2019_v1.0.0-receipt.xml

已处理的文件: C:\ProgramData\Red Giant\Installation Receipts\com.redgiant.service_v2023.0.0-receipt.xml

已处理的文件: C:\ProgramData\Red Giant\Installation Receipts\com.redgiant.uninstaller_v1.0.0-receipt.xml

已处理的文件: C:\ProgramData\Red Giant\Installation Receipts\net.maxon.app-manager_v2023.0.0-receipt.xml

已处理的文件: C:\ProgramData\Red Giant\Installation Receipts\net.maxon.mxnotify_v1.0.0-receipt.xml

已处理的文件: C:\ProgramData\Red Giant\Installation Receipts\net.maxon.mxredirect_v1.0.0-receipt.xml

已处理的文件: C:\ProgramData\Red Giant\Installation Receipts\net.maxon.neutrino.mswebview.installer_v1.0.0-receipt.xml

已处理的文件: C:\ProgramData\Red Giant\Logs\installbuilder_installer_12912.log

已处理的文件: C:\ProgramData\Red Giant\Logs\installbuilder_installer_18284.log

已处理的文件: C:\ProgramData\Red Giant\Logs\installbuilder_installer_5008.log

已处理的文件: C:\ProgramData\Red Giant\Logs\installbuilder_installer_6024.log

已处理的文件: C:\ProgramData\Red Giant\Logs\Maxon App Installer.log

已处理的文件: C:\ProgramData\Red Giant\ProductAtlas\ContentService

已处理的文件: C:\ProgramData\Red Giant\ProductAtlas\ContentService\LooksDiscovery.json

已处理的文件: C:\ProgramData\Red Giant\ProductAtlas\ContentService\MBLutDiscovery.json

已处理的文件: C:\ProgramData\Red Giant\Red Giant Service\FuseWindow

已处理的文件: C:\ProgramData\Red Giant\Red Giant Service\FuseWindow\FuseWindow.dll

已处理的文件: C:\ProgramData\Red Giant\uninstall\uninstall-com.redgiant.magicbullet_v2023.0.0.bat

已处理的文件: C:\ProgramData\Red Giant\uninstall\uninstall-net.maxon.app-manager_v2023.0.0.bat

已成功处理 39 个文件; 处理 0 个文件时失败

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>CALL icacls "C:\ProgramData\Maxon" /t /grant *S-1-1-0:(OI)(CI)F

已处理的文件: C:\ProgramData\Maxon

已处理的文件: C:\ProgramData\Maxon.service

已处理的文件: C:\ProgramData\Maxon\App Manager

已处理的文件: C:\ProgramData\Maxon\Logs

已处理的文件: C:\ProgramData\Maxon\Service

已处理的文件: C:\ProgramData\Maxon.service\analytics.db

已处理的文件: C:\ProgramData\Maxon.service\analytics.db-shm

已处理的文件: C:\ProgramData\Maxon.service\analytics.db-wal

已处理的文件: C:\ProgramData\Maxon\App Manager\Documentation

已处理的文件: C:\ProgramData\Maxon\App Manager\translations

已处理的文件: C:\ProgramData\Maxon\App Manager\Documentation\Acknowledgements

已处理的文件: C:\ProgramData\Maxon\App Manager\Documentation\Acknowledgements\Acknowledgements.txt

已处理的文件: C:\ProgramData\Maxon\Logs\maxon-service.log

已处理的文件: C:\ProgramData\Maxon\Logs\mxredirect.log

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_128.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_2190.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_2201.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_2262.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_2383.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_2484.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_2505.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_2621.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_266.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_2965.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_3900.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_4570.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_4886.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_5101.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_6381.dmp

已处理的文件: C:\ProgramData\Maxon\Service\configs

已处理的文件: C:\ProgramData\Maxon\Service\Documentation

已处理的文件: C:\ProgramData\Maxon\Service\logging.config

已处理的文件: C:\ProgramData\Maxon\Service\mxredirect.log.config

已处理的文件: C:\ProgramData\Maxon\Service\preferences

已处理的文件: C:\ProgramData\Maxon\Service\configs\all-products-manifest.json

已处理的文件: C:\ProgramData\Maxon\Service\Documentation\Acknowledgements

已处理的文件: C:\ProgramData\Maxon\Service\Documentation\Acknowledgements\acknowledgements.txt

已处理的文件: C:\ProgramData\Maxon\Service\preferences\client.prefs

已处理的文件: C:\ProgramData\Maxon\Service\preferences\dialog.prefs

已处理的文件: C:\ProgramData\Maxon\Service\preferences\last_paths.prefs

已处理的文件: C:\ProgramData\Maxon\Service\preferences\session.prefs

已成功处理 41 个文件; 处理 0 个文件时失败

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>CALL "C:\Windows\system32\sc.exe" stop "Red Giant Service"

[SC] ControlService 失败 1062:

服务尚未启动。

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>CALL timeout /T 5 /NOBREAK

等待 5 秒，按 CTRL+C 退出

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>CALL "C:\Windows\system32\sc.exe" delete "Red Giant Service"

[SC] DeleteService 成功

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>CALL timeout /T 5 /NOBREAK

等待 5 秒，按 CTRL+C 退出

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>CALL "C:\Windows\system32\sc.exe" create "Red Giant Service" binpath= ""C:\Program Files\Red Giant\Services\Red Giant Service.exe"" start= auto obj= "NT AUTHORITY\Localservice"

[SC] CreateService 成功

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>CALL timeout /T 5 /NOBREAK

等待 5 秒，按 CTRL+C 退出

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>CALL "C:\Windows\system32\sc.exe" description "Red Giant Service" "Provides common services to Maxon products."

[SC] ChangeServiceConfig2 成功

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>CALL timeout /T 5 /NOBREAK

等待 5 秒，按 CTRL+C 退出

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>CALL "C:\Windows\system32\sc.exe" failure "Red Giant Service" reset= 0 actions= restart/60000

[SC] ChangeServiceConfig2 成功

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>CALL timeout /T 5 /NOBREAK

等待 5 秒，按 CTRL+C 退出

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>CALL "C:\Windows\system32\sc.exe" start "Red Giant Service"

SERVICE_NAME: Red Giant Service 

    TYPE               : 10  WIN32_OWN_PROCESS  

    STATE              : 4  RUNNING 

                            (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)

    WIN32_EXIT_CODE    : 0  (0x0)

    SERVICE_EXIT_CODE  : 0  (0x0)

    CHECKPOINT         : 0x0

    WAIT_HINT          : 0x0

    PID                : 20728

    FLAGS              :

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>CALL timeout /T 10 /NOBREAK

等待 10 秒，按 CTRL+C 退出

24-01-12 15:33:03 [INFO] deploy: Preflight script execution succeeded
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: DeployPayload: 'fuse-win-uninstall' from package 'com.redgiant.service.zip'
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: DeploySysDirPayload: fuse-win-uninstall hosts-req-count: 0
24-01-12 15:33:03 [INFO] deploy: PayloadId: fuse-win-uninstall -> "C:\Program Files"
24-01-12 15:33:03 [INFO] deploy: DeployPayloadToDirectory: 'fuse-win-uninstall' -> "C:\Program Files"
24-01-12 15:33:03 [INFO] deploy: Found 1 items to copy
24-01-12 15:33:03 [INFO] deploy: stashing existing file in case of rollback, from C:\Program Files\Maxon\Tools\uninstall-maxon-service.bat
24-01-12 15:33:03 [INFO] deploy: Copy 'C:\Users\Administrator\AppData\Local\Temp\tmpa4d7baff-e9df-474d-85dd-a567e4d98dcb\app\uninstall-maxon-service.bat' -> C:\Program Files\Maxon\Tools\uninstall-maxon-service.bat
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: Installing Red Giant Service
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: DeployPayload: 'mxo-tools-win' from package 'com.redgiant.service.zip'
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: DeploySysDirPayload: mxo-tools-win hosts-req-count: 0
24-01-12 15:33:03 [INFO] deploy: PayloadId: mxo-tools-win -> "C:\Program Files"
24-01-12 15:33:03 [INFO] deploy: DeployPayloadToDirectory: 'mxo-tools-win' -> "C:\Program Files"
24-01-12 15:33:03 [INFO] deploy: Found 2 items to copy
24-01-12 15:33:03 [INFO] deploy: stashing existing file in case of rollback, from C:\Program Files\Maxon\Tools\mx1.exe
24-01-12 15:33:03 [INFO] deploy: Copy 'C:\Users\Administrator\AppData\Local\Temp\tmpa4d7baff-e9df-474d-85dd-a567e4d98dcb\tools\mx1.exe' -> C:\Program Files\Maxon\Tools\mx1.exe
24-01-12 15:33:03 [INFO] deploy: Copy 'C:\Users\Administrator\AppData\Local\Temp\tmpa4d7baff-e9df-474d-85dd-a567e4d98dcb\tools\SerialFiller.exe' -> C:\Program Files\Maxon\Tools\SerialFiller.exe
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: Installing Red Giant Service
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: DeployPayload: 'fuse-logging-config' from package 'com.redgiant.service.zip'
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: DeploySysDirPayload: fuse-logging-config hosts-req-count: 0
24-01-12 15:33:03 [INFO] deploy: PayloadId: fuse-logging-config -> "C:\ProgramData"
24-01-12 15:33:03 [INFO] deploy: DeployPayloadToDirectory: 'fuse-logging-config' -> "C:\ProgramData"
24-01-12 15:33:03 [INFO] deploy: Found 1 items to copy
24-01-12 15:33:03 [INFO] deploy: stashing existing file in case of rollback, from C:\ProgramData\Maxon\Service\logging.config
24-01-12 15:33:03 [INFO] deploy: Copy 'C:\Users\Administrator\AppData\Local\Temp\tmpa4d7baff-e9df-474d-85dd-a567e4d98dcb\resources\logging.config' -> C:\ProgramData\Maxon\Service\logging.config
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: Installing Red Giant Service
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: DeployPayload: 'fusewindow-win' from package 'com.redgiant.service.zip'
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: DeploySysDirPayload: fusewindow-win hosts-req-count: 0
24-01-12 15:33:03 [INFO] deploy: PayloadId: fusewindow-win -> "C:\ProgramData"
24-01-12 15:33:03 [INFO] deploy: DeployPayloadToDirectory: 'fusewindow-win' -> "C:\ProgramData"
24-01-12 15:33:03 [INFO] deploy: Found 1 items to copy
24-01-12 15:33:03 [INFO] deploy: stashing existing file in case of rollback, from C:\ProgramData\Red Giant\Red Giant Service\FuseWindow\FuseWindow.dll
24-01-12 15:33:03 [INFO] deploy: Copy 'C:\Users\Administrator\AppData\Local\Temp\tmpa4d7baff-e9df-474d-85dd-a567e4d98dcb\fusewindow\FuseWindow.dll' -> C:\ProgramData\Red Giant\Red Giant Service\FuseWindow\FuseWindow.dll
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: Installing Red Giant Service
24-01-12 15:33:03 [INFO] deploy: Running payload script: [id: preflight]
24-01-12 15:33:03 [INFO] deploy: Running payload script: [id: preflight] : 'C:\Users\Administrator\AppData\Local\Temp\tmpa4d7baff-e9df-474d-85dd-a567e4d98dcb\preflight\fuse-windows-setup-preflight.bat'
24-01-12 15:33:03 [INFO] deploy: Script output: [id: preflight]

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>CALL icacls "C:\ProgramData\Maxon" /t /grant *S-1-1-0:(OI)(CI)F

已处理的文件: C:\ProgramData\Maxon

已处理的文件: C:\ProgramData\Maxon.service

已处理的文件: C:\ProgramData\Maxon\App Manager

已处理的文件: C:\ProgramData\Maxon\Logs

已处理的文件: C:\ProgramData\Maxon\Service

已处理的文件: C:\ProgramData\Maxon.service\analytics.db

已处理的文件: C:\ProgramData\Maxon.service\analytics.db-shm

已处理的文件: C:\ProgramData\Maxon.service\analytics.db-wal

已处理的文件: C:\ProgramData\Maxon\App Manager\Documentation

已处理的文件: C:\ProgramData\Maxon\App Manager\translations

已处理的文件: C:\ProgramData\Maxon\App Manager\Documentation\Acknowledgements

已处理的文件: C:\ProgramData\Maxon\App Manager\Documentation\Acknowledgements\Acknowledgements.txt

已处理的文件: C:\ProgramData\Maxon\Logs\maxon-service.log

已处理的文件: C:\ProgramData\Maxon\Logs\mxredirect.log

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_128.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_2190.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_2201.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_2262.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_2383.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_2484.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_2505.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_2621.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_266.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_2965.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_3900.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_4570.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_4886.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_5101.dmp

已处理的文件: C:\ProgramData\Maxon\Logs\Red Giant Service_6381.dmp

已处理的文件: C:\ProgramData\Maxon\Service\configs

已处理的文件: C:\ProgramData\Maxon\Service\Documentation

已处理的文件: C:\ProgramData\Maxon\Service\logging.config

已处理的文件: C:\ProgramData\Maxon\Service\mxredirect.log.config

已处理的文件: C:\ProgramData\Maxon\Service\preferences

已处理的文件: C:\ProgramData\Maxon\Service\configs\all-products-manifest.json

已处理的文件: C:\ProgramData\Maxon\Service\Documentation\Acknowledgements

已处理的文件: C:\ProgramData\Maxon\Service\Documentation\Acknowledgements\acknowledgements.txt

已处理的文件: C:\ProgramData\Maxon\Service\preferences\client.prefs

已处理的文件: C:\ProgramData\Maxon\Service\preferences\dialog.prefs

已处理的文件: C:\ProgramData\Maxon\Service\preferences\last_paths.prefs

已处理的文件: C:\ProgramData\Maxon\Service\preferences\session.prefs

已成功处理 41 个文件; 处理 0 个文件时失败

C:\Users\Administrator\AppData\Local\Temp\7zS07789044>del /f "C:\ProgramData\Maxon\Service\mx1trial.inf"

找不到 C:\ProgramData\Maxon\Service\mx1trial.inf

24-01-12 15:33:03 [INFO] deploy: Preflight script execution succeeded
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: DeployPayload: 'fuse-product-config-win' from package 'com.redgiant.service.zip'
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: DeploySysDirPayload: fuse-product-config-win hosts-req-count: 0
24-01-12 15:33:03 [INFO] deploy: PayloadId: fuse-product-config-win -> "C:\ProgramData"
24-01-12 15:33:03 [INFO] deploy: DeployPayloadToDirectory: 'fuse-product-config-win' -> "C:\ProgramData"
24-01-12 15:33:03 [INFO] deploy: Found 1 items to copy
24-01-12 15:33:03 [INFO] deploy: stashing existing file in case of rollback, from C:\ProgramData\Maxon\Service\configs\all-products-manifest.json
24-01-12 15:33:03 [INFO] deploy: Copy 'C:\Users\Administrator\AppData\Local\Temp\tmpa4d7baff-e9df-474d-85dd-a567e4d98dcb\resources\all-products-manifest.json' -> C:\ProgramData\Maxon\Service\configs\all-products-manifest.json
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: Installing Red Giant Service
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: DeployPayload: 'fuse-acknowledgements-win' from package 'com.redgiant.service.zip'
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: DeploySysDirPayload: fuse-acknowledgements-win hosts-req-count: 0
24-01-12 15:33:03 [INFO] deploy: PayloadId: fuse-acknowledgements-win -> "C:\ProgramData"
24-01-12 15:33:03 [INFO] deploy: DeployPayloadToDirectory: 'fuse-acknowledgements-win' -> "C:\ProgramData"
24-01-12 15:33:03 [INFO] deploy: Found 1 items to copy
24-01-12 15:33:03 [INFO] deploy: stashing existing file in case of rollback, from C:\ProgramData\Maxon\Service\Documentation\Acknowledgements\acknowledgements.txt
24-01-12 15:33:03 [INFO] deploy: Copy 'C:\Users\Administrator\AppData\Local\Temp\tmpa4d7baff-e9df-474d-85dd-a567e4d98dcb\documentation\acknowledgements.txt' -> C:\ProgramData\Maxon\Service\Documentation\Acknowledgements\acknowledgements.txt
24-01-12 15:33:03 [INFO] deploy:
24-01-12 15:33:03 [INFO] deploy: Installing Red Giant Service
24-01-12 15:33:03 [INFO] deploy: DeployPackagePayloads: success for 'com.redgiant.service'
24-01-12 15:33:03 [INFO] deploy: SaveInstallationReceipt: C:\ProgramData\Red Giant\Installation Receipts\com.redgiant.service_v2024.0.3-receipt.xml
24-01-12 15:33:03 [INFO] deploy: Skipping uninstall script creation for com.redgiant.service
24-01-12 15:33:03 [INFO] deploy: Cleaning up temp files at C:\Users\Administrator\AppData\Local\Temp\tmpa4d7baff-e9df-474d-85dd-a567e4d98dcb
24-01-12 15:33:03 [INFO] deploy: Verifying service connectivity
24-01-12 15:33:24 [ERROR] deploy: Failed to handshake with Red Giant Service
24-01-12 15:33:24 [ERROR] Diagnostics: Fuse service had difficulty connecting
24-01-12 15:33:24 [WARN] Diagnostics: Diagnosing connectivity issues
24-01-12 15:33:24 [INFO] Diagnostics: Looking for service executable: C:\Program Files\Red Giant\Services\Red Giant Service.exe
24-01-12 15:33:24 [INFO] Diagnostics: Service path exists? Yes
24-01-12 15:33:24 [INFO] Diagnostics: Service path permissions: 511
24-01-12 15:33:24 [INFO] Diagnostics: Service file size: 11288872
24-01-12 15:33:24 [INFO] Diagnostics: Service appears to be running
24-01-12 15:33:24 [INFO] deploy: Attempting reconnection with service
24-01-12 15:33:46 [ERROR] deploy: Failed to handshake with Red Giant Service
24-01-12 15:33:46 [CRIT] deploy: ** Red Giant Service install/update failed: err.service.server-handshake-failed: Can not connect to Red Giant Service
24-01-12 15:33:46 [WARN] deploy: Rolling back installation
24-01-12 15:33:46 [INFO] deploy: Rollback installation
24-01-12 15:33:46 [DEBUG] deploy: Removing file at C:\ProgramData\Red Giant.rgdeploy\history\com.redgiant.service_v2024.0.3_rgmanifest.xml
24-01-12 15:33:46 [DEBUG] deploy: Removing file at C:\ProgramData\Red Giant\Installation Receipts\com.redgiant.service_v2024.0.3-receipt.xml
24-01-12 15:33:46 [DEBUG] deploy: Removing file at C:\ProgramData\Maxon\Service\Documentation\Acknowledgements\acknowledgements.txt
24-01-12 15:33:46 [DEBUG] deploy: Removing file at C:\ProgramData\Maxon\Service\logging.config
24-01-12 15:33:46 [DEBUG] deploy: Removing file at C:\ProgramData\Maxon\Service\configs\all-products-manifest.json
24-01-12 15:33:46 [DEBUG] deploy: Removing file at C:\Program Files\Red Giant\Services\msvcr110.dll
24-01-12 15:33:46 [DEBUG] deploy: Removing file at C:\Program Files\Red Giant\Services\Red Giant Service.exe
24-01-12 15:33:46 [DEBUG] deploy: Removing file at C:\Program Files\Red Giant\Services\uninstall-maxon-service.bat
24-01-12 15:33:46 [DEBUG] deploy: Removing file at C:\Program Files\Maxon\Tools\uninstall-maxon-service.bat
24-01-12 15:33:46 [DEBUG] deploy: Removing file at C:\ProgramData\Red Giant\Red Giant Service\FuseWindow\FuseWindow.dll
24-01-12 15:33:46 [DEBUG] deploy: Removing file at C:\Program Files\Maxon\Tools\mx1.exe
24-01-12 15:33:46 [DEBUG] deploy: Removing file at C:\Program Files\Maxon\Tools\SerialFiller.exe
24-01-12 15:33:46 [DEBUG] deploy: Restoring original file at C:\Program Files\Red Giant\Services\msvcr110.dll
24-01-12 15:33:46 [DEBUG] deploy: Restoring original file at C:\Program Files\Red Giant\Services\Red Giant Service.exe
24-01-12 15:33:46 [DEBUG] deploy: Restoring original file at C:\Program Files\Maxon\Tools\uninstall-maxon-service.bat
24-01-12 15:33:46 [DEBUG] deploy: Restoring original file at C:\Program Files\Maxon\Tools\mx1.exe
24-01-12 15:33:46 [DEBUG] deploy: Restoring original file at C:\ProgramData\Maxon\Service\logging.config
24-01-12 15:33:46 [DEBUG] deploy: Restoring original file at C:\ProgramData\Red Giant\Red Giant Service\FuseWindow\FuseWindow.dll
24-01-12 15:33:46 [DEBUG] deploy: Restoring original file at C:\ProgramData\Maxon\Service\configs\all-products-manifest.json
24-01-12 15:33:46 [DEBUG] deploy: Restoring original file at C:\ProgramData\Maxon\Service\Documentation\Acknowledgements\acknowledgements.txt
24-01-12 15:33:46 [INFO] deploy: Rolling back data registered with Red Giant Service
24-01-12 15:33:46 [ERROR] deploy: DEPLOY_ERROR: 11025: err.service.server-handshake-failed: Can not connect to Red Giant Service

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  • 专家-赤兔[在线] 优质创作者: 编程框架技术领域 2024-01-12 15:09
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    根据您提供的信息，安装Maxon App时出现错误，错误日志显示"err.service.server-handshake-failed: Can not connect to Red Giant Service"。以下是一些可能解决这个问题的步骤：

    1. 确认网络连接：首先，请确认您的计算机可以访问互联网。确保您的网络连接正常，可以尝试打开其他网页来验证连接是否正常。

    2. 检查防火墙和安全软件：防火墙和安全软件可能会阻止Maxon App安装程序与Red Giant Service建立连接。请检查您的防火墙和安全软件设置，确保它们允许Maxon App与Red Giant Service通信。

    3. 尝试关闭临时文件夹中的文件：根据错误日志中的内容，尝试关闭指定的临时文件夹中的文件。您可以使用以下命令来尝试删除文件：

    del /f "C:\ProgramData\Maxon\Service\mx1trial.inf"

    这个mx1trial.inf文件可能是Maxon App安装程序和Red Giant Service之间的通信文件，删除它可能解决连接问题。

    1. 重新启动计算机：有时候重新启动计算机可以解决一些临时的连接问题。尝试重新启动计算机，然后再次运行Maxon App安装程序。

    如果上述解决方法仍然无效，您可以尝试以下操作：

    1. 使用其他网络连接：如果您在公司或学校的网络下进行安装，尝试使用其他网络连接（如家庭网络或移动热点）进行安装。

    2. 联系支持：如果您尝试了以上所有方法仍然无法解决问题，请联系Maxon App的官方技术支持，向他们提供详细的错误信息和日志，以获得更进一步的帮助和支持。

    希望以上解决方案对您有帮助！如果您有任何其他问题，请随时提问。

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