荒野缘踪 2021-07-03 01:58 采纳率: 0%
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Macbook Air打开App Store总是报错,提示因为出现问题而无法打开,如何解决?

Macbook Air2017,运行Mojave10.14.6,每次打开APP Store都会弹窗报错,显示:

“App Store”因为出现问题而无法打开。
请与开发者联系,以确定“App Store”可以配合此 macOS 版本使用。您可能需要重新安装该应用程序。请务必安装适用于该应用程序和 macOS 的任何可用更新。
点按“报告”以查看更详细的信息,并将报告发送给 Apple。

咨询了苹果电话客服,在安全启动模式下可以正常打开App store并下载应用程序,但是正常模式下无法打开。客服表示存在应用程序和app store冲突。在客服指导下,重新安装系统副本,但是未能解决问题,仍旧弹窗报错。
点击报告,显示问题详细信息和系统配置信息如下:

Process: App Store [1369]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Identifier: com.apple.AppStore
Version: 3.0 (1003.3)
Build Info: AppStoreJet-3003018000000~163
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: App Store [1369]
User ID: 501

Date/Time: 2021-07-03 01:46:01.535 +0800
OS Version: Mac OS X 10.14.6 (18G9216)
Report Version: 12
Anonymous UUID: A8F53485-2FE3-638E-34B1-5CE557195357

Sleep/Wake UUID: 60954DF5-7132-43FB-80F7-CAFC20E2C084

Time Awake Since Boot: 11000 seconds
Time Since Wake: 2500 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @rpath/AppStoreKitMac.framework/Versions/A/AppStoreKitMac
Referenced from: /Applications/App Store.app/Contents/MacOS/App Store
Reason: image not found

Binary Images:
0x103af3000 - 0x103defff7 com.apple.AppStore (3.0 - 1003.3) <7CF12B18-507C-3875-801A-88DC49C1E57C> /Applications/App Store.app/Contents/MacOS/App Store
0x10beb0000 - 0x10bf1a70f dyld (655.1.1) /usr/lib/dyld
0x7fff4c908000 - 0x7fff4ca4bfff com.apple.AddressBook.framework (11.0 - 1894) <3FFCAE6B-4CD2-3B8D-AE27-0A3693C9470F> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x7fff5b0ed000 - 0x7fff5b15afff com.apple.SystemConfiguration (1.17 - 1.17) <30C8327F-3EFF-3520-9C50-016F8B6B954F> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff5b33e000 - 0x7fff5b3b8ff7 com.apple.VideoSubscriberAccount.VideoSubscriberAccountFramework (1.0 - 291.60.3) <17F04019-7C9C-394B-A7E3-625F6BF9E559> /System/Library/Frameworks/VideoSubscriberAccount.framework/Versions/A/VideoSubscriberAccount
0x7fff5e2be000 - 0x7fff5e395ff3 com.apple.AOSUI (1.2 - 648.4.0.4) <7FA95DC8-C92A-3FB9-BC36-D30BB451D242> /System/Library/PrivateFrameworks/AOSUI.framework/Versions/A/AOSUI
0x7fff5f3b5000 - 0x7fff5f3c6ff7 com.apple.AppStoreUI (1.0 - 1) <511E4B5D-57FF-3E52-8B10-20FBF90333C6> /System/Library/PrivateFrameworks/AppStoreUI.framework/Versions/A/AppStoreUI
0x7fff5fb11000 - 0x7fff5fb1aff3 com.apple.AskPermission (1.0 - 1) <5316201A-CCDD-31DE-9C36-6960774A9789> /System/Library/PrivateFrameworks/AskPermission.framework/Versions/A/AskPermission
0x7fff61eab000 - 0x7fff61f18ff7 com.apple.CommerceKit (1.2.0 - 708.6) <2C4FFDA7-78EE-3B6B-A34E-DB31045BC295> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
0x7fff6f193000 - 0x7fff6f1a5ff7 com.apple.OnBoardingKit (1.0 - 1) <79DED1AF-5E97-3F6E-BDEB-3431EBF2F110> /System/Library/PrivateFrameworks/OnBoardingKit.framework/Versions/A/OnBoardingKit
0x7fff74e60000 - 0x7fff74f32ff7 com.apple.SoftwareUpdate.framework (6 - 1173.10) <2EC91E2A-A51A-37C9-8B87-A0E326AD14BA> /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareUpdate
0x7fff7546f000 - 0x7fff754d6ff7 com.apple.StoreFoundation (1.0 - 708.6) /System/Library/PrivateFrameworks/StoreFoundation.framework/Versions/A/StoreFoundation
0x7fff756d5000 - 0x7fff75707ffb com.apple.StoreUI (1.0 - 708.6) /System/Library/PrivateFrameworks/StoreUI.framework/Versions/A/StoreUI

Model: MacBookAir7,2, BootROM 427.0.0.0.0, 2 processors, Intel Core i5, 1.8 GHz, 8 GB, SMC 2.27f2
Graphics: kHW_IntelHDGraphics6000Item, Intel HD Graphics 6000, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.77.61.3 AirPortDriverBrcmNIC-1305.12)
Bluetooth: Version 6.0.14d12, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0128G, 121.33 GB
USB Device: USB 3.0 Bus
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 27.2

请问大神,应该如何解决?谢谢!

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