We are running small service business and for customers we set up small call center ( to attend customers calls ) using Asterisk server & ( x-lite app) and that is working very well.
And Now we want ot offer our our customer managers ( who receive calls) option of extracting our product information from our backend PHP Web application ( local server in different machine where asterisk server is running . We developed one web app and from there they get all the information of our products .
according to our policy we send that information to the called customer through SMS , now we are using our local wep php app to send information as SMS by CoPyING / TYPING the Mobile no of the incoming calls from x-lite (dialer) number display to my web application input form.
Now , I want to know is there any asterisk-api available to use in php web application to get the information of calling number ( while , call is still alive ) and then we can use that phone number to get more information about that caller which are stored in our separte database ??? I header about AGI and AMI but i am not sure what exactly i need in this case